FAQs

How do I apply for a loan?

Search for the "Ice Station" app on Google Play, download it, and follow the steps within the app to apply for a loan.

What is the borrowing range?

Loan amounts currently vary from TSh 50,000 to TSh 1,200,000. Repaying loans on schedule can lead to higher borrowing limits.

How long does the loan application take?

The application process usually takes just a few minutes.

What interest rates does Ice Station charge?

Interest rates are influenced by factors such as your repayment history and our lending costs. We charge an origination fee based on these factors.

Borrowers are responsible for any mobile money service fees or standard SMS and data charges from their carrier.

How do I provide my family and emergency contact details?

Your family and emergency contacts help verify your reliability and credibility. Provide their details carefully as we may contact them during the loan assessment.

How do I repay my Ice Station loan?

Follow these steps:

Open the Ice Station app on your phone.

Go to "My Loan."

Select the loan you wish to repay.

Click "Repay In Advance."

Verify the details and click "Repay now."

Choose your repayment method and click "Repay now."

Complete the repayment process.

Where can I view my repayment plan?

To see your repayment details, go to "My Profile" and select "Borrow History" to view your due dates and amounts.

What if my repayment isn’t reflected?

If you do not receive confirmation within a few hours, please send the transaction confirmation and your payment number via "Customer Care."

Is early repayment allowed?

Yes, early repayment is permitted. We encourage you to repay on time to potentially increase your future loan offers.

What happens if I overpay my loan?

Any excess funds will be refunded to your repayment bank account within 15 days after reconciling all payments.

Can I make a payment on behalf of someone else?

No, you can only repay your own loan.

What are the consequences of late repayment?

Late payments incur a fee of 2% per day. It is best to repay by the due date to avoid penalties and maintain eligibility for larger loan amounts.

Can I request an extension for repayment?

Unfortunately, we cannot modify your repayment plan once a loan is issued. If you can’t repay in full, start making partial payments as soon as possible.

Security & Privacy

Can I trust Ice Station with my personal data?

We utilize top-tier data security and encryption to protect your information. Ice Station does not share your data with third parties, except for necessary business purposes, such as reporting to credit bureaus. We do not sell your data.

Why does Ice Station need access to my phone?

We use data from your phone, including handset details and financial messages, to make informed lending decisions. This data is essential for providing efficient services.

How do I grant permissions to Ice Station on my phone?

On your Android device, go to Settings > Apps > Ice Station > Permissions and ensure all requested permissions are enabled.

Where can I find your Terms of Use and Privacy Policy?

Please review our Terms of Use and Privacy Policy for detailed information.